Collect a card and wait 4 hours

Yhoooo guys this is too much, i have been here at codimvaba branch for 3 hours now and there is only three ppl infront of me

All i want is to collect my card, i have travelled for hours to be here

Can I be assited that my card be delivered at home

Onela mbotshane *** Im heavily pregnant and tgis is just ridiculous