BO
Belinda O

1 reviews | Active since Apr 2010

19 Oct 2017, 10:36

Collab do not seem to understand what sequestrated means???

I was sequestrated in 2011, and all of my FNB accounts were included in my sequestration. On the 12th of September 2017, Grant from your appointed debt collection company called Collab, called me saying they are going to issue a judgement. I asked him to contact me attorneys, who then in turn email him my court order. But then on the 12th of October 2017, Esmund Abraham (ColLab) emails me a first letter of demand. I responded again with the court order, as well as my sequestration account to show it was already included in the sequestration. And now, again today, I received a Final Letter of demand from Esmund Abraham. I have again responded with all my sequestration details. This is becoming harassment! Doesn't Collab understand the word 'SEQUESTRATED'?? FNB - PLEASE REQUEST COLLAB TO CLOSE MY FILE AS I WILL NOT BE MAKING ANY PAYMENTS - I HAVE BEEN SEQUESTRATED!!!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2017, 11:22
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

BO
Belinda O's update27 Nov 2017, 12:14
Reviewer Update
It has been over a month and this has not been resolved. No one from FNB has called me with how they will be amending this situation.