Cold Service FNB overall

I wish to rate them a ZERO out of a million. I cancelled my home insurance with OUTsurance and then sign-up with FNB. Initially my Bond & OUTsurance premium use to be deducted all at once and then Home Loan will later transfer a potion of home insurance to OUTsurance. When I terminated that plan with OUTsurance, they served FNB Home loan with the termination notification. That constituted FNB not to deduct that potion from my end. Instead for two consecutive months FNB home loans have been deducting twice for home insurance premium from my account. I reported the incident with my private banker who engaged with relevant stakeholders but they didn't do nothing, until they only adjusted the monthly bond debit order on the 3rd month. They acknowledge that there is a refund due, to date that refund has not taken place. I have made several follow-ups engaged with them but nothing has been refunded. I am frustrated and highly disappointed to undergo such poor customer services worse part, an FNB client that has a private banker. One pays so much every month to have such allocated but, I can tell you that means nothing to FNB all they care about is making sure that their monthly fees debit order goes through. Here are the email of few individuals involve on the above mentioned [silindile.hlongwa[@]fnb.co.za - Divisional Manager / Evidence.nyoni[@]fnb.co.za - Sales and Service Manager / nmakhaye[@]fnb.co.za - Private Banker