HM
Harri M
1 reviews | Active since Dec 2015
12 Dec 2015, 19:40
Cold, intolerant, disrespectful and unnecessary
This morning I went into FNB Morningside with my 4 year old son, as I have been doing monthly over the last year. <br> <br> When my number was called I left my son by the customer waiting section directly behind the service consultant as he often likes to keep himself busy imagining whatever 4 year olds imagine. <br> <br> As I was advising the consultant of the reason for my visit, we were interrupted by an FNB employee, Candice de Clerk, who said between gritted teeth - no good morning, no smile - just an intolerant unwelcoming disgusted look \Ma'am is that your child over there?"I responded yes and she then retorted"
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Replies (1)FNB (First National Bank)'s replyOfficial
15 Dec 2015, 08:06Hello AveVithi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833024.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833024.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply15 Dec 2015, 08:06
Official
Hello AveVithi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833024.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833024.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
