1 reviews | Active since Mar 2013
Clueless Staff
As friendly as your staff are, after being in the bank for over an hour no one could figure out how to change my OTP number for cellphone banking/using the app.
With that, no one knows how to remove the previous Gold Card account from my profile now that I've been upgraded to Premier Banking.
It is so challenging working with a bank you have to s**** feed...
Hello J0NzA ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello J0NzA ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)