Clueless service

<p>This started when i signed up for a Tom Tom watch offered through their smart device services. Only after signing up did i notice that the watch had 4 varients and so i cancellec the incorrect order. The device was still delivered and i was billed a delivery charge. After phoning them took just short of 2 weeks to get the device collected , still no credit for delivery of item i cancelled before it was deliverted. Item was also a small size unit obviously for small female wrists. Def wont fit a guys wrist. Odered a second unit this time the correct item, Wrong size delivered again after personally talking to the device guru's to ensure this wont happen. about 2 weeks later and still no delivery charge refund. What do i have to do to get this order sorted out once and for all.....I am absolutely stunned that they got it wrong again after i confirmed i needed a large unit.......Please help me... they take your money as quick as you poace theorder but wait for refunds for ever....all i am told is we are looking into it.,...Very disaapointed by the lack of urgency to sort out my refund and yet again the size issue....</p>