Clueless ***** Department

<p>Money was **********ly transferred from my cheque account to my credit card and thereafter to an unknown ABSA back account. This was immediately reported to FNB *****. Without providing a reference I was told to report the matter to the SAPS which was done. All the required documents were sent to FNB *****. Subsequently I visited a branch to sort the online banking and so on. The person situated in the branch contatced the ***** department to follow up on their investigation without any success. She was informed that all my documents should be in the system and that they will be in contact.</p> <p> </p> <p>One week later, being very concerned I contacted the ***** dept. and requested feedback. After being transferred to 5 different employees the phone got cut. Eversince nothing from the ***** dept. FNB is great with advertising and aquiring new clients, however when it comes to resolving issues where a client's money was **********ly taken, nothing happens.</p> <p> </p> <p>To the insitution an amount of this nature may not be huge, but it certainly is huge to me.</p> <p> </p> <p>I am considering moving all personal and business accounts to a different financial institution. We all know that the smaller institutions take better care of clients opposed to the BIG ones like FNB.</p> <p> </p> <p>Regards</p> <p>Unhappy client</p>