Clueless departments.

Once again within a span of 2 weeks... FNB service is disgusting. And your consultants have no idea what they are doing. I have been on the line now for 45 mins and still going. Spoken to 5 consultants once to personal loans twice to online banking and twice to accounts... Online banking cannot link an account saying accounts department can do it. Accounts department can't do it either. So why the hell have an online banking department if they have no clue what they are doing. You converted my overdraft account without my knowledge. I had no way of knowing this account (under a new acc number) existed. Now I can see the account either because it's a loan it can't be added. If it is linked to my name why can it not be linked to my online banking? Well your departments can't help? The service from fnb is rediculously poor. I still am not a happy customer to say the least.