Clueless

I am not happy with your service at all. I work for an overseas company. They transferred the money on Tuesday and then I waited a few days for the money to reflect back onto my account. I kept asking day in day out was there anything that I needed to do to approve the amount to come into my account. The consultants assured me that I just needed to give my account details to my company and all will be fine. I didn't feel comfortable with that answer so I did my own research. My online banking says that I need to create a global receipt so that I can then accept the funds on my side. But there is not option for me to add the company where the money is coming from. I then go to the branch so that I can be able to find out what is going on. The consultant then tells me I need to approve the notification on my phone. My phone got ****** So I was not able to approve it. He allowed for it to time out and then he said that I he will send an email to the forex department to call me back. I then decided to call them myself because I have no clue when they will call me. I then call, go over the same process and then now I am told that it has gone to compliance and that a consultant called Mark will give me a call but it will not be today. It is the end of the month, I have bills to pay. I can't be waiting for Mark to call me. I need that money as soon as possible. If I am not able to be assisted I will take my business elsewhere. I have been with this bank for over 11 years. Do not test me. I will leave you