Clueless

FNB's incapability to allow me to settle my accounts has driven me to the brink of sanity. It took more than 3 visits to customer service and over 10 hours for them to finally discover that their attorneys are the only ones who are able to give me a settlement figure on my credit card account, which turned out to be over R4000 more than the original figure they had given me.(before they discovered that their attorneys have a figure) My overdraft, I discovered, has been converted to a personal/student loan (not that I ever app**** for this to be done). I have tried to pay off this account, but it has proved impossible to do. On one day, the branch was able to help me pay the necessary figure into this 'personal loan' account they created, but 3 days later, the money bounced back into my current account.Back to the bank I went, where I remained from 2:30-5 PM, with the guy on two phone lines, contacting FNB's customer care department, who, in those 2,5 hours, were still unable to help.I left the bank no further down this hopeless road. Before I have to go to the NCR, is there ANYONE in FNB who can simply allow me to pay what I owe you and to be done with this useless institution.