Club Account NIGHTMARE

We have a club account and need to change signatories. From the 19th of October I've been in touch via My Service Suite and asked what documents are needed. After each correspondence there is some document that needs to be signed or added to the pack. Eventually we thought it best to go to a branch. At the branch two of the new signatories were told ALL the documents were in order and that the only thing that needed to be done was to have ONE signatory appear at the bank to approve the change in signatories. So another branch visit was arranged as we have signatories all over the country. At the branch the staff were very unhelpful. Koanene, I think that's how her name was spelt, couldn't understand the difference between Minutes or a Resolution. After much toing and froing we were told that the old signatories had to come into the branch before the changes could be made. Naturally this is not possible but after being told all the documents were in order and that the only thing needed was ONE existing signatory to come in to make these arrangements only to be stonewalled by unhelpful and disinterested staff we decided we would close the account which we also can't do because ALL signatories have to be at the branch. The only solution is to move our money out and let the account go dormant.