Clown bank playing with your money

Absolute nonsense I spend an hour on the phone and have still not been sorted the first lady helped me to receive a refund gave me a reference number then transfered me to another person to ensure debit order not longer takes place. She cuts me off after 10 mins of holding. I call back someone else attempts to help me and puts me on hold for a further 25 mins of you can't assist me with my query find me someone who can or I will change my bank and make this a legal issue your service is shocking best you guys call me back ********** 108 and deal with my issue