Closure of my account with no reason

Last month I received an email from FNB stating that FNB no longer wanted me as a client and that they will be closing my account in 30 days.

I immediately contacted the bank out of shock. They said that they could not see anything wrong on the system and that they had not sent an email to me regarding the closing of my accounts. . They advised me to contact their ***** department. I contacted the ***** department and they said that there was nothing wrong with my account and to please ignore the email as they had not sent anything from their side to me.

I then deleted the email as I suspected it to be *****/spam.

On the 7th of November I logged into my FNB app and noticed that two current accounts and two savings account had disappeared from the app.

I immediately called the bank to find out what was going on, the consultant noticed that my accounts had been closed but with no reason as to why. The consultant said that she was unable to re-open my accounts and advised me to contact the ***** department.

I contacted the ***** department and they said that they could not assist me or explain to me what had happened, they advised me to contact the FNB investigator, they were unable to provide me with a contact number for this investigator but only an email address. I sent an email which bounced back. I then decided to go to the Norwood branch to see if they could help me with this matter.

The lady at the bank tried hard to help me, she kept going to speak to the branch manager who was very unhelpful and kept sending her back to inform me to contact the ***** department as they said that there was nothing she could do to help.

What am I supposed to do? I first contacted the bank, they can’t help me, they send me to the ***** department, the ***** department can’t help me, and they send me to an investigator whom I can’t contact as the email bounces back. I then go to the Norwood branch where I opened my accounts, and they can’t help me and they want to send me back to the ***** department which I have already contacted, and they couldn’t help me.

I have never missed a payment, always paid my bills on time. I consider myself a very good client and this is how they assist. It is an absolute disgrace! I have bills to pay a kid to feed and the fact that I am not able to access my own money is unacceptable.

Bianca