Closure of Bank Account

About a month ago I requested my account to be closed within an FNB Branch. Just to hear from the lady that I cannot close my account as I need to transfer additional funds into the account in order to close it. I was willing to pay the money there and then, but no I need to transfer the money and wait a few days for it to clear and then go back into the branch AGAIN.

A week later I went back to the same FNB branch were someone else assisted me. They were able to close my cheque account, but again ISSUES. The lady herself could not get ahold of the Credit Department to request closure for my "Premier" Credit Card. She then called the "Premier" department on my behalf to request my Credit Card to be closed. They then told her it will be closed within 48 hours and they will call me to ask all the necessary security questions. (I was happy with that as she provided me with good Service) - Reference Number received on the day: RI ********** 50655

Today I called the so called "Premier" department to follow up as my Credit Card has still not been closed. Just to hear that there are NO Request on the system! How difficult can it be to close an account with you. This is not the first time as my Father Also ended in a Lawsuit agains FNB to close his Business Account after it took FNB almost 3 years to close his account.

I now have a new reference Number: Rw ********** 34064 to close the Credit Card, but to date it has still not been closed. I will not pay any additional banking feed as I've requested multiple times not to close this account!

For this bad service I will also close my wife account with you and move it to my Investec Banker as I have lately only received bad service.