mQ
martin Q
1 reviews | Active since Jul 2011
19 Mar 2019, 10:42
Closure of account - disaster and costs
My wife tried to close her account - went to FNB and they said that there is outstanding fees,OK she went to get the money for the outstanding fees and returned to the bank.By the way why are you charging fees on an account with no activity. Upon returning suddenly the fees increased with another R80 in the last hours. Unbelievable!!!! The official response is the system added another charge in the last hour and there is nothing that they can do????I could not believe this!!!Keep your account ,I will keep my money!!Most pathetic bank ever. Time wasters.
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FNB (First National Bank)'s replyOfficial
19 Mar 2019, 12:15Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Mar 2019, 12:15
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)