Closure of account

Dear FNB, <br> <br> I went into pavilion branch to close my account, which has been dormant for years and I was given an amount to pay for account to be closed. Now I am being called to go back in to pay 3,80 which they are only picking up 4 days later is still outstanding. For someone who was once an employee I know very well that this amount can be written off. It's an error on your side as I went in Saturday 05/03/2016 to pay off everything and close the account. This kind of service is not acceptable, for me to even close it on the 05/03/2016 I incurred problems closing it at musgrave branch on 27/02/2016. I cannot be going backwards and forwards due to your staff not knowing how to process account closures. <br> <br> Regards, <br> Ms L Lebitsa