1 reviews | Active since Aug 2016
Closure letter for Accounts that closed with FNB
I closed my FNB cedit card and smart spend loan account and i am requesting closure letters from 3 weeks now. even they logged a equest on CRM system and no use. I went to the bank numerous times and still no use as they also need to phone call center a the branch cant help. i am a private client for FNB as always they mentions you can call private banker anytime and they will help you, all these just for advertising purpose not in reality. Whats the use of private banker even if i still need to be online for 30 minutes when i phone my personal banker.
Hello Rajeshpatchala,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Rajeshpatchala,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)