1 reviews | Active since Jun 2016
Closing of Temporary Loan Account
<p>About 2 years ago I opend a temporary loan account from FNB. December 2015 when I wanted to open a bank account the cashier told me that the temp account is still active and I need to pay that first. I tried to pay it and it was unsucessfull. After several times of going to the branch and phoning the call centre and head office I still had no success. The cashier at the bank tried to phone and head office kept transferring her to several departments with no luck. She then lodges a complaint on my behalf and they would have called me within 48 hours, now after almost 2 weeks I still did not receive any feedback. I want to pay and close this account for now it is reflecting bad on my credit record</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 938072
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 938072
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
On the same day that I lodged above complaint I received a friendly call from Daffnie Govender from FNB. She assured me that she will send my compaint to the correct department and gave me a reference number. It is now again 3 days later and yet no one has contacted me with this regard.
On the same day that I lodged above complaint I received a friendly call from Daffnie Govender from FNB. She assured me that she will send my compaint to the correct department and gave me a reference number. It is now again 3 days later and yet no one has contacted me with this regard.