CLOSING OF CREDIT CARD NOT HAPPENING

What does it take for you to close a credit card? I've been to the branch on the 10th of August with my mom to close her credit card and to obtain signing powers on her account. Initially I was so impressed with the service as the lady at the branch were extremely helpful.....but....we are now receiving messages to state my mom's credit card is in arrears. We have filled in the forms at the branch and I received a copy of the email that it was sent. They are also still deducting a policy from my moms credit card that has been paid out. For this I also had to resort to Hello Peter! We will not be paying anything on this credit card as the settlement amount was paid on the 10th of August!