Closing of Cheque Account

On 26 August 2025, I contacted a Premium Banking assistant via my FNB app to request the closure of my account after it was compromised, my card was cloned and unauthorized purchases were made. I blocked my card and requested a reversal of unpaid fees.

The consultant, Christopher, advised that FNB could not downgrade or close my account because it needed to be in good standing. At that time, my account was already overdrawn by about R1,200. Christopher apologized for the inconvenience but offered no solution.

Since then, I have not used my account, yet monthly fees have continued to be charged, increasing the negative balance to R2,471. It appears that while the account remains open, charges continue to accrue.

I urgently request that FNB:

Investigate the reported ***** and reverse all unauthorized and subsequent fees.

Freeze or secure the account to prevent further charges.

Honour my initial request to close the account and provide written confirmation.

Communicate transparently on the outcome and steps taken.

If unresolved, I will escalate this matter to the Banking Ombudsman.