1 reviews | Active since Oct 2016
closing of account
<p>just received a message we would like to advise yu that yur policy ********** has lapsed due to non payment of premiums..how can that be. im getting paid on the 23rd monthly with on an fnb account, did anyone tell me that that there was no payment receivd, when i closed my savings account advised them to move payments to my cheque account and believed that was done. can the policy be reactivated to my cheque accoutn ending with 416 immediately..</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good day Ms. ma-omphile-lethabo
Thank you for providing us with feedback regarding the cancellation of your policy, we do apologize for the inconvenience caused to you in this regard. We have subsequently logged a formal complaint with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. ma-omphile-lethabo
Thank you for providing us with feedback regarding the cancellation of your policy, we do apologize for the inconvenience caused to you in this regard. We have subsequently logged a formal complaint with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***