closing of account

I settled my revolving loan at the branch and wanted to close my account however the branch manager and product owner informed me if the loan is settled there is no debit order that will run from my account or any charge. I am very unhappy about the about the service I am receiving from FNB and don't think I will recommend anyone to the bank FNB that provide there customers with false information. I am now sitting in A minus on my account due to the incorrect information I was provided with.