Closing of accounf

We have immigrated and have been living overseas for the past 3 years. We are formalising our immigration and need to close our bank account. Online it specifies that in order to close your bank account t you can do this vie the secure chat on the app or call the relevant number for the specific product. Well, the secure chat doeant work, the button is there, but when you click on it nothing happens and yes we are on the latest version of the app. But even more shocking is when phoning the contact number given online, we are told that we have to go into the branch and there is NO way we are able to close this account online. Well, how does FNB suppose we do this. Even if we could pay R20 000.to fly to SA to do this, we would not be able to due to our borders being closed due to covid.

We have never had a great experience with FNB and everything is always a struggle. Pur other account with ABSA was sorted easily and efficiently over the phone with no hassles.

Fnb you need to.step up your game. Please can someone make contact to get this sorted ASAP