1 reviews | Active since Mar 2009
Closing my account
<p>I requested cancellation on my FNB credit card on 17/10/2016, it is not 25/10/2016 and the account is still open! I am shocked at the level of incompetence of your administration staff and your call centres. I absoloutely lost my mind yesterday calling your call centre who was shockingly useless! I am disappointed to say the least about your cancellation and client verification process. I don't really care if you address the client verification bit but just close my FNB credit card. It is the only account i have with you and I don't want to transact with you going forward!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)