1 reviews | Active since Jan 2014
Closing credit card account
Ive been trying to close my credit card account for over 4 months now , it has been paid in full and each month i find that it still is active and bank charges have been charged. <br> Then when i call FNB they say that i need to pay into the account so that the balance can be paid in full, so that they can close the account. Only to find out each month that it hasnt been closed and bank charges have been taken off again and that i must pay into the account again.<br> I have called a number of times only to be switched from operator to operator and cut off more times than i can remember. I do not reside in South Africa so every time i call FNB it cost me over R2000.00 per month in international calls.<br> I have been assured every time i call that my credit card account will be closed and that i will receive a email stating this. After 4 months i have never received a email and my credit card is still open. I have just paid another R600.00 to close the balance. I feel this is just another way that FNB can squeeze more money out of me. Please close my Credit card account!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 885944.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 885944.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
