1 reviews | Active since Dec 2017
Closing Business Account
I opened a business account with FNB after starting a business a while back. I have not been using the account and it has racked up about R650 in arrears. I have been quite busy and been meaning to close the account.
I phone them today to close the account, obviously knowing I need to pay the amount outstanding. The lady over the phone then tells me that the amount is actually R850 and that the account is now dormant and I cannot EFT to it. Thus I will need to go deposit cash at a teller or go into the bank itself. So now I have to make time to go into town to sort this out. While I am not able to sort this out electronically they are still allowed to deduct money from this account monthly, how convenient for them.
I am really happy with most of FNB's services, but this really made me quite livid.
Good Day Mr. AdamEC
Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the Business banking segment for investigation and feedback to yourself.
Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.
Thank you again
Kind Regards
FNB Hello Peter Desk
Rahim Salamaan
Hello Peter Service Recovery Consultant
***
Good Day Mr. AdamEC
Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the Business banking segment for investigation and feedback to yourself.
Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.
Thank you again
Kind Regards
FNB Hello Peter Desk
Rahim Salamaan
Hello Peter Service Recovery Consultant
***