1 reviews | Active since Oct 2016
closing bank account and being told I'm under admin
Went to FNB Mall of Africa on Thursday 12 July 2018 to close 3 of my account. I was told it they are unable to close them they will send an email to their head office. On Tuesday I was told by Mathapelo for FNB Mall of Africa that it will be sorted on Wednesday, still this hasn't happened, only the business account is closed and the other 2 are not.
FNB has also advised me that I am under administration which was a shock to me, and I called NCR who told me that I am not under any administration.
I need a solution this issues as soon as possible.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)