CLOSING ACCOUNT WITHOUT CONSENT

Good day.

Please note that I am writing this review in english but I am afrikaans speaking.

I am very disappointed in the way FNB does things.

It's been a while that I notice when I log into my bank account via the FNB app my main account does not appear anywhere. Yesterday I went the Upington FNB branch to find out why my app are not working.

To my surprize, when I got there, the one very friendly lady who helped me asked for my ID and went to the back...after about 5 minutes she came back only to tell me that my account has been closed...my question is the following: Why is my account closed in the first place? She then told me I must AGAIN bring proof of residence and my ID to open then account...but why is the account closed in the first place? I never ever instructed FNB Bank to close my account. And to explain a bit more...I gave this particular bank information the people who are going to deposit money into my account...now all of a sudden my account is closed?

How on earth can a bank close an account of someone without the client's consent and permission? Even further more...I am almost certain that there was indeed money paid into the account and then FNB took the money in my account for the costs of the account - now this I understand completely...but how can they just simply close an account of an client without any correspondence whatsoever? Do you mean to tell me that FNB took all the money that were maybe in the account? I know what amount was meant to be paid into the account and there is now way that the bank costs can be that high.

I am deeply disgusted and unhappy about this and expect this to be fixed and resolved as soon as possible.

Regards Mr Elriek Swanepoel ***