Closing account of the late

Item: FNB (First National Bank)
Rating: 1
Author: Mzwakhe M

Hi I have closed my late mother's account late last year her name is Sphiwe Melba Nkosi but till date they haven't transferred the amount that was on her account.. My I'd no ********** 063086(the beneficiary)

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

20 Apr 2018, 09:22

Good day Sphiwe Melba Nkosi ,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Regards,

Hello Peter Complaints

*** (option one)

FNB (First National Bank)'s reply20 Apr 2018, 09:22

Official

Regards,

Hello Peter Complaints

*** (option one)

FNB (First National Bank)'s replyOfficial

21 Apr 2018, 10:10

Good day Sphiwe Melba Nkosi ,

Thank you for your response.

A formal complaint had been logged and routed to FNB Fiduciary for investigation and resolution.

Your complaint reference number is ***.

Regards,

Hello Peter Complaint

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply21 Apr 2018, 10:10

Official

Good day Sphiwe Melba Nkosi ,

Thank you for your response.

A formal complaint had been logged and routed to FNB Fiduciary for investigation and resolution.

Your complaint reference number is ***.

Regards,

Hello Peter Complaint

Naomi Petersen

*** (option one)