1 reviews | Active since Sept 2016
Closed Smart spend loan account *** / Flexi Fixed deposit acc nr ***
<p>My son WP Maree pass away and I have send all the documents via email ref nr: REF: ********** 4_ ********** 84] received 14 November 2016. The loan amount is been settle and there were a credit amount of R449.90</p> <p> </p> <p>Up to date the credit amount is now gone on the loan and was not paid out, also no response on my emails. Also hand in all documents at Gezina branch on 7th December 2016 to close the loan account and to pay out the 32day account, up to date still nothing. They say 10/14 working days.... but FNB does not call back or reply back on emails send to them</p>
Good day Ms. mareepm
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. mareepm
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Lady from FNB phone yesterday 4 January 2017 and say she is busy with this and the accounts will be closed.
What a surprise still not closed. Please when will this be settle
Lady from FNB phone yesterday 4 January 2017 and say she is busy with this and the accounts will be closed.
What a surprise still not closed. Please when will this be settle