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sangesonke S

1 reviews | Active since Jun 2016

08 May 2017, 11:35

CLOSED MY BUSINESS ACCOUNT WHILST AWAITING FOR A PAYMENT

<p>1ST never got anything to say they will or have cancelled my account. I was expecting a payment last Friday when I check my internet banking today my account is closed. When am telling them I am expecting a payment they say I need to use my personal account, I wasnt expecting this bad behaviour as they could see from the account history that its an active account. All i need from them is to activate the same account as it is a long process to reregister the account to Govt CSD DATABASE</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 14:21
Official

Good day Ms. bonnie tshongwana

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

sS
sangesonke S's update08 May 2017, 14:58
Reviewer Update

Thank you Rahim

Please guys I need the same account activated as it is the one registered on all govt databases I work with asap

sS
sangesonke S's update12 May 2017, 08:54
Reviewer Update

Hi

I still havent received any response to the above matter

sS
sangesonke S's update16 May 2017, 11:11
Reviewer Update

Hi Rahim

Thanks to you and Hello Peter my account was activated last Friday.

Regards

Bonnie