wW
werriepieters W

1 reviews | Active since Nov 2016

02 Dec 2016, 13:46

Closed my account due to very bad experience...

<p>The credit card applications department took over 4 weeks to process my application for a credit card. This still has been finalised as I cancelled my account and application before all was done...</p> <p>I had a bad experience recently when I bought a home with rising damp issues that was not disclosed to me at the time that I made the offer to purchase.</p> <p>This cost me a lot of money to cancel the deal in lawyer costs, moving costs (twice) as I relocated to this area and moved back again... I also quite my job and found a new job in the new town which I had to do again after cancelling the purchase.</p> <p>All of this ate away at my savings. I am a real estate agent which means I get my commission 3 months after a sale.</p> <p>I app**** for a credit card to see me through for 3 months until a receive my first commission and have been compensated for my expenses to cancel the purchase of the house.</p> <p>All this put me in some financial difficulty but luckily ABSA was able to help me quickly and easily.</p> <p>I will never consider to make use of any of FNB's services again and will tell all that asks of my experience with FNB...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2016, 16:41
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)