CLOSED CREDIT CARD CLOSURE STILL PENDING

<p>Over a week later, I am STILL awaiting closure of this account, I spoke to Mariska from the Client Experience Centre on Friday, the 9th of June at around 2PM in relation to final close of this account, she informed me that after my credit card was settled and close in early April, a pending transaction only went through days later, and this has caused my credit card account to reopen now almost 2 months later. I do not see why this should be my problem as I was given a settle amount to pay and my account was closed, however due to your inferior system, the initial settlement amount was incorrectly given to me, as the pending transaction was not picked up by your system, and therefore not included in the settlement amount. Mariska informed me that she would reverse all bank charges and give me a settlement amount to pay, after this amount is paid she would close the credit card once again. I requested this to be done immediately as I wanted this account to be close as soon as possible. As expected I received an email moments later from her indicating my settlement amount and requesting me to inform her once paid, so that she could close the account. I made payment immediately, and in less then 2 minutes had responded to her email to inform her that I had made payment and that she could go ahead with the closure. I found myself having to email her again about 30 minutes later to confirm that the account would be close today, as initially requested. No response was received from her. By approx. 4:15 I found myself trying to contact Mariska via telephone and then trying to get hold of the retention department myself to close the account, I then spend the next 45 minutes being transferred to the wrong person who could no assist and then being transferred to numbers that just rang or cut me off. I am now convinced that the retention department does not exist and that this number exists just to frustrate people long enough to not want to close their account. In conclusion I am still waiting for this problem to be sorted over a week later from my initial HelloPeter complaint. This service, or lack there of, I find absolutely unacceptable. I am a long-time customer you has manager to convinced a number of people over the years to switch to FNB, but I definitely will not be giving out that advice any more, an instead tell anyone who is willing to listen of this disgusting service I have received. I will also be looking around for an alternative banking service, as my business and loyalty is obviously not appreciated by FNB.</p>