TE
Tania E

1 reviews | Active since Nov 2014

02 Sept 2015, 18:16

Closed credit card account

I had a Clicks credit card with the above account number. When FNB took over the cards in September 2014 they asked me if I wanted to transfer the credit card account to FNB, but I declined and paid the account in full. I asked for it to be closed.<br> <br> I received SMS's from the bank to state that I still owed a few cents. I went to FNB in Woodlands on 8 January 2015 and they assured me that the account was closed. I still wanted to pay the 15 cents and the lady said it was not neccecary.<br> <br> I received a SMS in June 2015 stating that I owed money and that I needed to make a payment or call ***.<br> Sorry to say that number did not work.<br> <br> I went to FNB again on Saturday 14 August 2015. (my time, my petrol and my money) The consultant confirmed that an amount of R592.18 was spent on this account on 15 April 2015. She also said that she can see that there was a note on the system that the account is closed.<br> <br> So sorry if I sound stupid but I really I do not think that ********** transactions on an account that was confirmed as closed should be my problem.<br> <br> Confirm that my credit record was not affected by this, as I was handed over to attorneys for collection

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Sept 2015, 08:18
Official
Hello TaniaEngelbrecht,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 753875.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)