AV
AMANDA V

1 reviews | Active since Dec 2014

27 Jun 2018, 15:13

Closed Branch when its meant to be open

Went to FNB Clearwater branch yesterday, 26/06/2018, to go collect my card and it was closed. Checked on the internet for closing times and it said 17:30pm. Even when I got there, at 17:10pm, on the door it says it closes at 17:30pm. But it seemed they had closed a long time ago with no Notice saying they would close early. Wasted my time and petrol going there for nothing!!! Stop displaying false information!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2018, 15:43
Official

Good Day Amanda,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***