jH
jonathan H

1 reviews | Active since Aug 2009

09 Aug 2018, 12:50

Closed and no help or banking!

Tried to do a swift xfer via the app...Can't verify swift code, call ********** 739. Call and no response because it a holiday. So I try the customer care line, general queries line.....All the same thing....NO F answer/help!

Go into the branch....more time and petrol wasted because they're ****** closed!!!!

You're a bank, be open till lunch at least even tho it's a "holiday"!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2018, 09:47
Official

Good Day Jonathan ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Forex to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***