DK
Diketso K

1 reviews | Active since Oct 2013

28 Jun 2018, 09:48

Closed accounts

Its really frustrating to have opened accounts reflecting on credit record when the accounts where long paid up and closed and had no arrears. Can FNB kindly send instruction to XDS, Transunion, Experian and Compuscan to update my credit report.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2018, 11:13
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Loans and FNB Credit Card for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

DK
Diketso K's update07 Aug 2018, 09:17
Reviewer Update
The 3 accounts still reflects as open. Can the status please be updated to closed account.