Closed account on ITC

The service I received from FNB are not even pathetic to be honest there is no words to describe the horrible service I received this far from them. It's been 5weeks and I'm still going on about the same problem. Consultants do not know how to assist and even if I complain my complain are directed to the incorrect department. I just cannot anymore. I requested a letter from FNB to put in writing they cannot assist me, but not even got a response. I need a letter for the ombudsman to assist me, because clearly after 5 weeks FNB needs outside interverence to help them do their work.