Closed acc, however charging bank fees for 2 years

Item: FNB (First National Bank)
Rating: 2
Author: Shameegh F

I have not been using this FNB account for +- 2 years. This account was handed over +- 15 months ago to attorneys etc. I however see that they are still charging me a monthly account fee of R145 pm even though its handed over and not used for +- 2 years. This is ridiculous. I want to settle this account however the amount requested is actually for the +- 2 years of the monthly account fee. I am sure that this can't be right and against the law. Please give me an appropriate amount to settle this account and please CLOSE the account and STOP the monthly fee of R145pm.

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Replies (1)

FNB (First National Bank)'s replyOfficial

10 Apr 2015, 10:32

Hello meegie1714,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 664441.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply10 Apr 2015, 10:32

Official