Close your FNB Account Now

I left South Africa little over a year ago. During the first year my account was blocked every 6 months and I had to send documents with my passport each time to get it unblocked.

Then, a few months ago, they froze the account. After countless calls, having the call centre send me from pillar to post, and drop my calls, I decided to close my account.

On the 12th of December, more than a month ago, I asked them to close my account via chat. Since then I followed up countless times with each agent just telling me the ticket has not been worked on and they escalated it.

This evening it was the same, but I reached my final boiling point. The account is unnusable and acruing fees since I submitted my cancellation request. How can a bank charge you for a product that you cannot use and doesn't work on support tickets?

Don't make the same mistake I did, close your FNB account before you leave South Africa. Heck, close your account even if you don't plan on leaving, they're not worth your hard earned money.