close to breaking point

so this is the 3rd time I am writing a review on debit order reversals. Please reverse R999 debited from my account by Budget Insurance. I need this money to put food on my table, as I already cancelled this policy with the insurer. And no, I do not want Covid loan, just please reverse my money. I cannot do it on the app, as it is over R200, an your robot refers me to the app.