1 reviews | Active since Nov 2015
Close to an hour later e-wallet not reversed
I sent an e-wallet to a wrong person, after realizing this I called FNB to reverse the transaction. This was at 09:50 and an hour later the amount is still not reversed. What's gonna happen when the person withdraws the money? Is FNB gonna refund me?
Good day Takalani,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Takalani,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)