Close the cheque account
I have been with FNB since i was 7 years old.
I have been experiencing Bad service with FNB Premier services whilst closing my account. I asked the premier banker to close the account in January, after i tried to stop certain debit orders, to no avail. I also ran transactions on my cheque card, and because of *****. I move my money to the savings account. Two week after the transactions were completed after I had moved the money to my savings FNB charged me close to R110 for backing the transaction two weeks after it was run. This happened on at least 3 transactions, plus the refusal to stop ******** and unsanctioned transactions. So last years June 2017, when they closed my account for legal requirements I moved my account to another bank.
4 months later I am sitting with a R1 780.00 account fees due statement and they still haven't closed the account. They keep delaying and allowing transactions to run and bill me for them.
Good day Seth Siyothula,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Seth Siyothula,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)