close my savings account

i opened a FNBy savings account online and i called and the gentleman who called me said it was opened and up and running and there was nothing else i needed to do except to deposit money into the account. I also kept on receiving smses saying that i must make a deposit as soon as possible. When i tried to transfer or pay money into the new savings account, it tells me that my account has been frozen. I called again and was transferred to "investments" who told me that i need to complete declaration documents and send certified copies of documents to the branch. Which all of that was never explained to me prior or during my opening of the account. That has made me to decide to rather cancel or close this FNBy savings account as it is not bringing me any value, i would rather open another savings account with another institution. Please may you assist in that regard

Unhappy Client Yandiswa ********** 481