Close my FNB credit card account

Item: FNB (First National Bank)
Rating: 2
Author: Gino G

On Tuesday the 7th of April 2015 i paid up my credit card and sent in the relevant form to have the account closed, until today no one has contacted me even though the form says i would be contacted in 48 hours of the form being received.<br> I hope this is not FNB's way of retaining clients for longer to charge them additional interest. Please close the credit card account that you have on file for me.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

10 Apr 2015, 13:20

Hello Benito90,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 664578.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply10 Apr 2015, 13:20

Official