CLOSE MY ACCOUNT

I have been trying to close my account for 2 months now, and make payment on the temporary loan firstly the loan should automatically come off when money goes in WHY it didnt I have no idea, I have been to the branch where they were offline yet they advised they will close it as soon as it is online, I have now paid the temp loan but the account fees came off twice this is NOT ON. Your call centre is no help at all either. PLEASE SOMEONE CONTACT ME, reverse the account fees and close my account, I made payment like you requested went on threatening me etc. I cannot keep calling and going up and down to a branch because you do not no what you are doing! I have done my part now you do yours!