MM
Musiiwa M

1 reviews | Active since Sept 2015

29 Sept 2015, 12:51

Close my account

I took a loan 2007, according to my records it should have been settled 2010, 2014 I was amazed by a debit order which I went into the Northgate branch and enquire, to my surprise I still owned in access of R500 which I arranged to settle in 3 months.<br> <br> I left it then thinking it was done, two weeks ago I received a call telling me I still owe and I have been paying, only to realise that I have small debit orders that still runs now and again for the sam loans.<br> <br> This I discovered last week after I went to the branch and they logged me a call. I requested the gentlemen who was also rude to me when I was expressing my frustrations in regard to this rrpayment, that

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2015, 13:07
Official
Hello Glen2b,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 768602.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)