mJ
mavani J

1 reviews | Active since Jan 2015

12 May 2016, 11:55

Close FNB Premier Account

<div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;">Hi </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;"> </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;">My name is Mavani Jawahir ***</div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;"> </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;">I have app**** on Monday for an increase in my RCP loan , I waited the whole day and I called back in the evening after holding for 20 minutes i was told that It was declined because of misconduct on the bureau.</div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;"> </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;">I have been calling the bureau since Tuesday also for holding as much as 20 minutes on the phone sent through do***ents today , I spoke to another lady at the sales /fast loan application and was advised the same thing , I advised her that I ma fed up and frustrated and will close my account and she advised to go ahead. </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;"> </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;">I went into the branch I spoke to the branch manager only to find out due to affordability and not due to anything on the credit bureau , even with my salary increase per annum to 355246.92 no one can help me even though I said it was an emergency in the family.</div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;"> </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;">I am absolutely frustrated with your service , your consultants and the list goes on , are you guys going to help pay my cellphone bill with all the calls made ?</div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;"> </div> <div class="gmail_default" style="font-family: tahoma, sans-serif; font-size: small; color: #3366ff; background-color: #ffffff;">I am going to close my account and will only make payments that I think I will afford on the overdraft , smart loan ect.</div> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2016, 12:38
Official

Good Day Mrs Jawahir,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 921291.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)