Clint Jacobns in the BEST!!

I want to thank FNB for the best customer care.

At first, I thought otherwise; I was escalating a debit order dispute, which I had assumed would be quite clear in a way that I thought they would intervene immediately. But Clint Jacobs, upon reviewing my escalation; gave me clear advice on what must be done for me to address my query. Of course, I wasn't happy, but inspecting what he advised, and what I followed in the context of his advice to prove him wrong; I realised that indeed, that is how I should escalate my queries. This has upheld ethical practices compared to reacting to an issue without a formal review of concern with a merchant, and with the bank to observe a matter. Thanks, Clint Jacobs, transparency is what I advise across the board; even when we may fail to communicate it clearly as a customer; I belive everyone must learn to understand their service providers and follow the recommendations.