Clients not valued

We have a fnb club account the name of our club is Legopheng investment club. We got paid our shares money from the mtn zakhele Futhi scheme. The funds were paid to our savings account. Yesterday the two signatories went to the fnb at Jane Furse to ask that they distribute/ transfer the funds into our different fnb back accounts for all members this is everyone’s share. And we all provided our personal fnb accounts to make the transfer easier. They got turned back saying the savings account we have is old and isn’t able to do transfers. So we should open a stockvel account in order to do the transfer and they gave them an appointment for October to open the account. This is ridiculous how can we wait for a month to open an account especially seeing that we are loyal Clients we have had this account for many years . We have waited years already for the mtn payment now we must wait even more to get an account open we are all in serious need of the money . I don’t know why the rural banks operate this way no sense of urgency and they don’t value the clients. Really disappointed.they can reach me on *** .